Returns & cancellations
The short version: once a seed pack is opened, we cannot accept it back and cannot refund it â an unsealed pack has no resale value and its authenticity can no longer be guaranteed. Unopened packs can be cancelled within 14 days. If we send you the wrong thing, or it arrives damaged, we put it right â always.
Opened packs: no returns, no refunds
Every pack leaves us sealed in its original breeder packaging with the batch date intact. That seal is the only guarantee of what's inside and where it came from. The moment it's broken, the pack cannot be resold, re-verified or returned to stock â its value to us is nil.
So: we do not accept returns of opened packs and cannot refund them, whether you've changed your mind, ordered the wrong strain, or simply decided against it. Please double-check your seed list before you place your order â and if you're unsure about a strain, ask us first. We'd far rather answer a question than disappoint you.
Unopened packs: 14-day cancellation
If a pack is still sealed and unused, UK distance-selling law gives you 14 days from receiving your order to cancel it. Tell us within those 14 days through our contact form and return the pack, sealed, within 14 days of telling us. We'll refund the item price within 14 days of it arriving back with us.
- Return postage is yours to pay (unless we made the mistake). We recommend a tracked service â until it reaches us it's your parcel.
- Seals must be intact. If a returned pack arrives opened, tampered with or damaged, we may reduce the refund to reflect the loss of value â which for an unsealed seed pack means no refund is payable.
- Standard outbound delivery is refunded on a full cancellation; Priority upgrades are not.
- Please don't post anything back before contacting us â unannounced returns can't be processed.
If we got it wrong
This one's simple. If your order arrives damaged, incomplete, or isn't what you ordered, message us within 14 days with your BCS-##### reference and a photo. We'll replace it or refund it in full, including postage, and we'll cover the return cost. No argument, no restocking fee. Same goes for anything faulty or not as described â those rights are yours under the Consumer Rights Act 2015 and nothing on this page affects them.
Parcels that don't arrive
Every order is tracked. If tracking shows your parcel hasn't landed, get in touch and we'll chase it with Royal Mail. Formal claims can't usually start until 10 working days after the due date; once that point is reached we'll replace or refund your order.
Cancelling before dispatch
Because we pick fresh from breeder stock per order, there's normally a short window before your seeds are picked and packed. Message us quickly with your reference and, if we've not dispatched, we'll cancel and refund in full.
How to start a return
Use our contact form with your order reference and what's happened. We reply within one working day and issue a return address if your return is accepted.
Nothing in this policy affects your statutory rights as a consumer.